Difficult Conversations (20-Minute Manager)
Difficult Conversations (20-Minute Manager) by Harvard Business Review
English | October 11th, 2016 | ISBN: 1633695867, 1633690784 | 130 pages | EPUB | 2.07 MB
English | October 11th, 2016 | ISBN: 1633695867, 1633690784 | 130 pages | EPUB | 2.07 MB
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative.
Difficult Conversations walks you through:
• Uncovering the root cause of friction
• Maintaining a positive mind-set
• Untangling the problem together
• Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.
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