Anger Management- Deal With Difficult Behavior

Art of managing the most difficult conversations

What you'll learn
Managing the anger/emotions of others
Managing and controlling your mindset
Anger management techniques-AVID etc.
Prepare yourself proactively for situations that incite anger
Requirements
Ability to listen and understand basic English
Description
Course consists of 5 videos and 4 Quizzes to reinstate the learning.It is a basic course on Anger Management focused on 2 key objectives:-Preparing yourself for the situations that typically result in angry conflicts-Providing the tools to deal with such situationsTry to finish the course in a single sitting. However, apply the learning regularly at work.Course language is English. Most examples are from healthcare sector and personal lives to give clarity to conceptsHowever, the learning could be implemented in all challenging interactions wherein managing anger is crucial.The course could be used by individuals or HR professionals to train their teams.Whether it`s personal interactions or professional ones, the rules of anger management are applicable everywhere.Professionally, it`s best applicable in jobs/businesses wherein there are frequent customer interactions.Sales and service jobs like receptions, doctors, nurses, car dealerships, retail outlets etc.The course covers techniques to managing the anger of others and selfFollowing topics are covered in the course video and the assessments:Where to apply Anger ManagementSituations leading to angerApologizing correctlyAVID TechniqueCumulative video to watch to complete course at a stretchThe correct approach to go through the course- Watch the course video and take down notes.Go through the MCQ`s based upon the learning. On course completion you`ll be able to answer questions like:Best reaction to an angry person?Correct approach to deal with angry and sarcastic comments?What is the AVID technique of anger management?

Who this course is for:
Individuals who wish to manage anger related conflicts in professional and personal life